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A salesperson on your WhatsApp who never logs off

Your customers already message you on WhatsApp. The problem is not the channel — it is that nobody is there at 11pm, on Sunday, or while your team is with another customer. This agent always is.

Seconds
to first reply
24/7
including festivals
3+
languages in one thread

Your business

online · replies instantly

Kya aap abhi available ho? Urgent requirement hai.10:41 pm
Ji bilkul, main yahin hoon — bataiye kya chahiye? Raat ho ya din, main hamesha available hoon.AI10:43 pm
Kal subah tak 2 ton chahiye. Ho payega?10:45 pm

What it does

Four agents. Turn on the ones you need.

Each one is independent — run just support, or all four together. Configure and switch them off from your dashboard whenever you like.

Customer support

Answers the questions your team answers fifty times a day

Upload your catalogue, price list, brochures and policy documents. The agent answers from those, in your tone, in whatever language the customer wrote in. When it does not know, it says so and fetches a human rather than inventing an answer.

  • Grounded in your own documents, not general knowledge
  • Handles Hindi, Hinglish and English in the same thread
  • Remembers the conversation, so customers never repeat themselves
  • Escalates on the topics you choose — pricing, complaints, anything

Your business

online · replies instantly

Aapke pas 40mm PVC pipe hai? Rate kya hai?10:41 pm
Ji haan, 40mm PVC pipe stock mein hai — ISI marked, 6 meter length. Rate ₹— per piece hai, 50 piece se upar discount milega. Kitni quantity chahiye?AI10:43 pm
200 piece. Delivery Nashik mein ho jayegi?10:45 pm
Bilkul — Nashik delivery 2 din mein. 200 piece par bulk rate lagega, uske liye main aapko Sunil sir se connect kar rahi hoon abhi.AI10:47 pm

IndiaMART lead capture

Replies before your competitor has opened the enquiry

We connect directly to your IndiaMART account. The moment a buy lead arrives, the agent has already sent a WhatsApp message with the relevant product details — and emailed instead if no phone number came through.

  • Connected by API — nothing to forward manually
  • Deduplicated, so a buyer never gets the same message twice
  • Falls back to email when the enquiry has no phone number
  • Qualifies on quantity, destination and timeline before escalating

Your business

online · replies instantly

Hello Ramesh ji — thank you for your enquiry on IndiaMART for industrial gearboxes. We manufacture helical and worm gearboxes from 0.5 to 50 HP.AI10:41 pm
Need 15HP helical, 3 units. What is delivery time?10:43 pm
15 HP helical, 3 units — standard ratios ship in 10–12 days, custom in 3 weeks. May I know the application and mounting type so I can send the right datasheet?AI10:45 pm

Payment reminders

The follow-up nobody enjoys making, made every single time

The agent reads your invoices from Tally or Google Sheets and reminds customers on your schedule — day 3, day 7, day 15, whatever you set. Reminders stop the instant a payment is recorded. Your accountant can be copied on the later ones.

  • Live invoice data from Tally or Google Sheets
  • Your own reminder schedule and your own wording
  • Stops automatically when payment is recorded
  • Outstanding balance and DSO visible as a trend, not a guess

Your business

online · replies instantly

Good morning Prakash ji. A gentle reminder that invoice #4412 for ₹18,400 was due on 3rd, now 12 days overdue. Could you let us know when we can expect it?AI10:41 pm
Payment kal ho jayega, UTR bhej dunga10:43 pm
Thank you — noted for tomorrow. Once you share the UTR I will get it marked against the invoice right away.AI10:45 pm

Win back quiet customers

Notices when a regular has gone unusually silent

The agent tracks how often each customer normally orders. When someone who buys monthly has not ordered in three months, it reaches out with a personalised message referencing what they usually take — before they become someone else’s customer.

  • Threshold based on each customer’s own pattern
  • Message written for that customer, not a broadcast
  • Responses come straight back into the same conversation
  • Reactivation tracked as a funnel in your dashboard

Your business

online · replies instantly

Hello Anita ji — it has been a while since your last order in March. We have new stock in the cotton blends you usually take, and the rates are better than last season. Would you like the latest catalogue?AI10:41 pm
Yes send it. Also do you have the printed variants now?10:43 pm

Your dashboard

You see everything it does

An AI answering your customers unsupervised is a liability. Every message it sends is in your dashboard the moment it sends it.

  • Every conversation, in full

    Customer messages, agent replies, human replies and system events on one timeline, searchable and filterable.

  • Step in whenever you want

    Reply as yourself from the same thread. The agent hands over cleanly and stops replying on that conversation.

  • Leads, invoices and outreach

    Separate views for captured leads, outstanding payments and re-engagement campaigns — each exportable as CSV.

  • Digests and reports

    A daily summary on WhatsApp at a time you choose, and a monthly performance report by email.

app.biznerve.in

Leads today

18

Open escalations

3

Overdue

₹2.4L

Agent replied to Ramesh Traders2 min ago
Lead captured from IndiaMART9 min ago
Escalated to Sunil — bulk pricing24 min ago
Reminder sent · invoice #44121 hr ago

Illustration of the client dashboard

FAQ

About the WhatsApp agent

Do I need a new phone number?

Only if your current number is already registered on the WhatsApp or WhatsApp Business app. A number can be on the API or on the app, never both. Most businesses either migrate their existing number (customers notice nothing) or start a fresh one. We will tell you which applies to you in the first call.

What is the 24-hour window I keep hearing about?

Meta rule, not ours: after a customer messages you, you have 24 hours to reply freely. Outside that window you can only send pre-approved template messages. The agent handles this automatically, and your dashboard warns you before you reply to a thread that has gone cold.

Will it make up answers?

It answers from the documents you give it. When a question falls outside those, it is instructed to say it will check and hand over to a human rather than guess. You set which topics always go to a person regardless — pricing negotiations and complaints are the usual choices.

Can it handle voice notes and images?

It transcribes and responds to voice notes, which matters a great deal in India. Images are received and attached to the conversation for your team; the agent will not attempt to interpret a photograph of a damaged product on its own.

How many numbers can I run?

As many as you need. Each number gets its own credentials. Numbers under one account share the same agent knowledge and conversation history — useful for capacity on one brand. If you need genuinely separate operations, we set those up as separate accounts so nothing is shared at all.

What does it cost to run?

Our subscription, plus Meta’s own per-conversation charges which we pass through at cost. See the pricing page for the plans.

Send it a message and judge for yourself

Our own agent is on WhatsApp right now. Ask it something awkward — that tells you more than any demo video.

No card required · Setup handled by us · Cancel any time