Refund & Cancellation Policy

1. Cancelling

You can cancel at any time by writing to hello@biznerve.in or telling your account contact. There is no cancellation fee and no minimum term on monthly plans.

Cancellation takes effect at the end of your current billing cycle. Your agent keeps running and your dashboard stays available until then.

2. Monthly plans

• Billed in advance for the month ahead.
• Cancelling stops the next renewal. The month already paid for is not refunded, because the service was provided for it.
• No refund is due for a month you chose not to use.

3. Annual plans

• Billed in advance for the year, at a discount to the monthly rate.
• If you cancel mid-term, the remaining months are not refunded — the discount is given in exchange for the commitment.
• If we terminate your account for a reason other than your breach of the terms, we will refund the unused months on a pro-rata basis.

4. Your first 14 days

If you cancel within 14 days of your first subscription payment and the platform has not performed as we described it to you before you bought, write to us and we will refund that first payment in full.

This applies once, to a new account’s first payment. It does not apply to renewals, and it does not cover third-party charges already incurred (see below).

5. What is never refundable

• Meta’s WhatsApp conversation charges. Once a conversation has been delivered, Meta has charged us for it. These are passed through at cost and cannot be reversed.
• Telephony charges. Once a call has connected, the operator has charged for the minutes used.
• Third-party fees paid on your behalf, such as number provisioning or registration charges.
• GST already remitted to the government.

6. Service problems

If a fault on our side prevents your agent from working for a sustained period, tell us. We will investigate, fix it, and where the disruption was material we will credit the affected portion of your subscription to your next invoice. Credits are the normal remedy; refunds are considered where a credit is not appropriate.

Outages caused by Meta, a BSP, a telecom operator or an AI provider are outside our control and are not refundable, though we will always tell you what happened.

7. Requesting a refund

Email hello@biznerve.in with your business name, the invoice number and the reason. We will respond within 5 working days.

Approved refunds are returned to the original payment method within 7–10 working days, depending on your bank.

8. Getting your data back

Whether or not a refund applies, your data is yours. Ask us at any point — including after cancellation — and we will export your conversations, leads, contacts and invoices and send them to you.

9. Contact

hello@biznerve.in · +91 96955 29695