Your front desk, answering after it closes
Patients ask the same twenty questions — timings, fees, fasting, reports, directions. The agent answers all of them so your staff can look after the people in front of them.
Your business
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The problem
What this usually looks like today
- The reception phone rings while a patient is standing at the desk waiting to be attended to.
- Half the calls are the same five questions about timings, fees and preparation.
- Patients message at 10pm asking whether they need to fast for tomorrow’s test.
- Report-ready enquiries pile up and nobody has time to respond to them individually.
What we set up
How the agent is configured for clinics & diagnostics
Not a generic chatbot with your name on it — the behaviour, the escalation rules and the knowledge are built around your work.
The routine questions, handled
Consultation fees, OPD timings, doctor availability, fasting requirements, sample-collection windows, parking — answered from what you tell it, exactly as you would say it.
Anything clinical goes to a human
The agent is explicitly instructed never to interpret symptoms, results or medication. Those conversations are escalated to your staff immediately, with the message history attached.
Appointment requests captured cleanly
Name, contact, preferred slot and reason for visit collected in the chat and delivered to your desk, so booking is a confirmation rather than an interrogation.
Patient data stays in India
Conversations are stored on infrastructure in Mumbai, isolated per clinic. Nothing is shared with another practice on the platform.
What changes
- Reception freed from repeat questions during peak hours
- Patients get answers at night and on Sundays
- Appointment requests arrive complete instead of half-captured
- Clinical questions reach a human every time, by design
Describes what the system is designed to do. Actual results depend on your enquiry volume, your catalogue and how your team uses it — we would rather set that expectation here than promise a number.
Other industries
Also set up for
See it answer a clinics & diagnostic enquiry
Book 20 minutes and we will run your own customers' questions through the agent, live, on your own catalogue.
No card required · Setup handled by us · Cancel any time