Availability, tariffs and directions — answered at 1am
Guests plan late and ask everywhere at once. The agent answers immediately with your real tariffs and policies, and passes group enquiries to your desk.
Your business
online · replies instantly
The problem
What this usually looks like today
- Guests message late at night, when the front desk is running on one person.
- The same questions — tariff, check-in time, breakfast, pets, cancellation — every single day.
- Group and event enquiries get the same slow reply as a single-room booking.
- Direct bookings are lost to whoever answered first.
What we set up
How the agent is configured for hotels & travel
Not a generic chatbot with your name on it — the behaviour, the escalation rules and the knowledge are built around your work.
Tariffs, policies and amenities on demand
Room types, seasonal tariffs, check-in and check-out, breakfast, pet policy, cancellation terms — answered from your own rate card.
Booking enquiries captured completely
Dates, occupancy, room preference and contact details gathered before your desk ever sees it.
Group and event enquiries escalated
Weddings, conferences and block bookings go straight to a human, because those are worth a person’s attention.
Directions, transfers and local questions
The everyday guest-services questions that eat your front desk’s evening, handled.
What changes
- Late-night enquiries answered before the guest books elsewhere
- Front desk freed during check-in rush
- Group enquiries reaching a human quickly
- More direct bookings, fewer lost to response time
Describes what the system is designed to do. Actual results depend on your enquiry volume, your catalogue and how your team uses it — we would rather set that expectation here than promise a number.
Other industries
Also set up for
See it answer a hotels & travel enquiry
Book 20 minutes and we will run your own customers' questions through the agent, live, on your own catalogue.
No card required · Setup handled by us · Cancel any time